How we collect your personal information
Eleven Property collect your personal information directly from you and also from third parties with the express written consent from you. If you give us personal information about another client (person), you represent that you are authorised to do so and agree that you have obtained the necessary consent from that person for us to use or disclose their personal information.
Why do we collect your personal information
Eleven Property collect your personal information to ensure we can undertake a detailed analysis of your tenancy application. We also collect personal information from property owners to enable us to effectively manage your property.
What personal information do we collect
Eleven Property collects personal and financial information from clients such as:
• Age and contact details
• Financial records required to qualify tenancy applications
• Past and current employment
• Family details
• Credit history
• Criminal history
How do we use your personal information
Your personal information is required to adequately provide the services you have requested, which may include:
• Appointing Eleven Property to manage your property
• Processing a tenancy application for a property under management by Eleven Property
• Fulfilling any other tasks associated with the management of property you are either an applicant, tenant or owner
From time to time, Eleven Property and its related entities may use your personal information to provide you with current information products and services relevant to our related entities service provisions. We do not sell your personal information for direct marketing purposes.
If you do not wish to receive marketing information, you may, at any time, decline to receive such information by contacting us on the details listed below. If the direct marketing is by email, you may also use the unsubscribe function included in such emails.
How we store your personal information
Eleven Property take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or exposure by:
Installing security and access requirements for all our IT systems
Maintaining document storage and destruction policies
Providing your personal information to you only when we are satisfied as to your identity
All Eleven Property employees and subcontractors must maintain confidentiality regarding our clients and their personal information
Maintaining and accessing your information
If you become aware or believe at any time that information we hold about you is inaccurate, incomplete or outdated, please contact us to provide updated information immediately.
Links to other Websites
We are not responsible for the privacy practices or content of any other website that is linked via this website. It is your responsibility to investigate the privacy policies of other websites.
M: PO Box 1508 Fortitude Valley QLD 4006
P: (07) 3624 0711
Last updated 25 January 2019